If you have any compaint or grievance against the insurance company, broker, agent, surveyor or bank representative in respect of your insurance policy, you may file your complaint with the following offices:
Mr. Umair Sattar Abro
Member of Grievance Committee
Building No. 1-B, State Life Square, I.I. Chundrigar Road, Karachi-74000, Pakistan PABX No. 021-32416041-45 Direct No. 021-32410106 Fax No. 021-32422478 Umair@alphainsurance.com.pk
Federal Insurance Ombudsman
2nd Floor, Pakistan Red Crescent Society Annexe Building, Plot # 197/5 Dr. Doud Pota Road, Karachi. Phone: 021-99207761-62 Website: www.fio.gov.pk
Official Coordinator
(Islamabad)
The Management Executive, Insurance Division, 3rd Floor, NIC Building, 63-Jinnah Avenue, Blue Area, Islamabad. Phone: 051-9207091-4 (Ext. 439) Email: complaints@secp.gov.pk
Official Coordinator
(Karachi)
The Deputy Director, Specialized Companies Division, 5th Floor, State Life Bilding No. 2, Wallace Road, Off. I.I. Chundrigar Road, Karachi. Phone: 021-32414204 Email: complaints@secp.gov.pk
Official Coordinator
(Lahore)
The Deputy Registrar of Companies, Company Registration Office – Lahore, Asociate House, 3rd & 4th Floor, 7-Egerton Road, Lahore. Phone: 042-99204962-66 (Ext. 28) Email: complaints@secp.gov.pk