Complain Resolution

Complaints in respect of Insurance Policy

Tell Us Your Issues..

If you have any compaint or grievance against the insurance company, broker, agent, surveyor or bank representative in respect of your insurance policy, you may file your complaint with the following offices:

Mr. Umair Sattar Abro

Member of Grievance Committee

 Building No. 1-B, State Life Square, I.I. Chundrigar Road, Karachi-74000, Pakistan
PABX No. 021-32416041-45
Direct No. 021-32410106
Fax No. 021-32422478
Umair@alphainsurance.com.pk

Federal Insurance Ombudsman

2nd Floor, Pakistan Red Crescent Society
Annexe Building, Plot # 197/5
Dr. Doud Pota Road,
Karachi.
Phone: 021-99207761-62
Website: www.fio.gov.pk

Official Coordinator

(Islamabad)​

The Management Executive, Insurance Division,
3rd Floor, NIC Building, 63-Jinnah Avenue,
Blue Area, Islamabad.
Phone: 051-9207091-4 (Ext. 439)
Email: complaints@secp.gov.pk

Official Coordinator

(Karachi)

The Deputy Director, Specialized Companies Division,
5th Floor, State Life Bilding No. 2,
Wallace Road, Off. I.I. Chundrigar Road, Karachi.
Phone: 021-32414204
Email: complaints@secp.gov.pk

Official Coordinator

(Lahore)

The Deputy Registrar of Companies, Company Registration Office – Lahore,
Asociate House, 3rd & 4th Floor, 7-Egerton Road, Lahore.
Phone: 042-99204962-66 (Ext. 28)
Email: complaints@secp.gov.pk